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EXCITEMENT (EXploring Customer Interactions through Textual EntailMENT)
There are two interleaved high-level goals for this project. The first is to set up, for the first time, a generic architecture and a comprehensive implementation for a multilingual textual inference platform and to make it available to the scientific and technological communities. The second goal of the project is to develop a new generation of inference-based industrial text exploration applications for customer interactions, which will enable businesses to better analyze and make sense of their diverse and often unpredicted client content. These goals will be achieved for three languages, i.e. English, German and Italian, and for three customer interaction channels, i.e. speech (transcriptions), email and social media.